Thank you for shopping at Gaicup. We hope you are happy with your purchase, but if you need to make a return or request a refund, please follow our policy below.

Return Conditions

  • Products must be returned within 30 days of purchase.
  • Products must be unused, in their original packaging, with all original materials, manuals, and accessories included.
  • Some items are not eligible for return, such as customized products or perishable goods. These exclusions will be clearly marked in the product description.

Return Process

  1. Contact our customer service team for a return authorization and the return address.
  2. Package the product along with the original receipt, and clearly mark the return authorization number on the package.
  3. Send the package to the address provided. We recommend using a trackable shipping service to ensure the safe delivery of your package.

Refunds

  • Once your return is received and inspected, refunds will be processed within 5 business days to your original method of payment.
  • If the original method of payment is unavailable for refund, we will contact you to arrange an alternative refund method.
  • The refund will include the cost of the product and any taxes paid, but original shipping charges and return shipping costs are non-refundable.

Exchanges

  • If you wish to exchange an item, please return the original item following the return process and mention your exchange request when contacting customer service.
  • Exchanges will be processed once we receive the returned item and verify that it meets return conditions.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of receipt with your order number and evidence of the damage (e.g., photos).

Contact Us If you have any questions about our refund or return policy, please contact us at:

We reserve the right to modify this refund and return policy at any time. The most current version will always be posted on our website.